Airbnb co-host · UK

Still answering guest messages at 11pm?

I take on the messaging, bookings, calendar and pricing for your Airbnb. You keep your keys, your cleaner and your routine.

Airbnb Superhost · 4.89 from 475 reviews · Hosting since 2010

Calm neutral bedroom in a UK Airbnb managed by co-host Michelle Norton

Sound familiar?

Guests expect replies within minutes, even when you're at a school open evening, or out for dinner.

You know that a flat nightly rate is leaving money on the table.

Your listing was set up one afternoon years ago and hasn't been touched since.

Hand it over

Five things off your plate.

I take on the messaging, the bookings, the calendar and the pricing. You keep your keys, your cleaner and your routine.

Messaging. Every guest enquiry and every mid-stay question, answered fast, seven days a week. Written by a person who knows your property, not fired off from a canned template.
Bookings. Requests screened before they're accepted. The wrong guest never gets through the door.
Calendar. Availability, minimum stays and gaps managed so the diary works for you, not against you.
Pricing. Dynamic pricing on every listing, adjusted for demand, events and season. Your flat nightly rate is money left on the table.
Listing. Copy, photos and settings set up properly, then kept tuned so search keeps finding you, instead of left to drift since the day it went live.
Sunlit living room in a UK Airbnb co-hosted by Michelle Norton, with sofa and dried grasses

A recent listing, tuned and running quietly.

How it works

One.

A fifteen-minute call. We talk through your listing and what it earns now.

Two.

Onboarding, one-off, from £200. I'm added as a co-host, your copy and settings get rebuilt where they need it, pricing software goes live, and we agree your house rules and screening criteria.

Three.

I run it. Airbnb pays you directly, exactly as it does now. My 15% comes off each payout automatically through Airbnb's co-host payout split, which you set up once. Only you can change it.

More than one shopfront

Most owners I take on are only on Airbnb. That's one shopfront on one street.

I can put your property on Booking.com and other booking sites as well, all synced to a single calendar, so the same nights sell in more places and a double booking is impossible.

Who's running it

Michelle Norton, UK Airbnb co-host and Superhost

475

Guest reviews

4.89

Superhost rating

I took my first booking in 2010.

I've hosted everything from a shared room to a penthouse, through every version of the platform, every algorithm change and every kind of guest. I'm UK based and it's me answering your guests, not a call centre or a rota of offshore assistants. I run my own listings the same way I'll run yours, with dynamic pricing on every one, which typically covers my fee on its own.

What it costs

15%

of net booking revenue.

Net means after the booking site's commission and excluding cleaning fees, so I only earn on what you earn.

From £200

Onboarding, one-off, quoted on our call.

3 months

Minimum, then rolling monthly.

Dynamic pricing typically lifts revenue enough to cover the fee on its own.

Questions

The things people usually ask.

Who holds the keys?+

You do. Your keys, your cleaner and your routine stay exactly as they are.

Will guests know it's you replying?+

Yes. I'm added to your listing as a co-host, so guests get their questions answered by a Superhost with 475 reviews behind her. It stays your listing, your reviews and your property. If you'd rather I front it, Airbnb lets you set me as the primary host too. Your choice.

How do I pay you?+

You don't send me anything. During onboarding you set up Airbnb's co-host payout split at 15%, and Airbnb takes it off each payout automatically before the money reaches you. Only you can set or change that split. For bookings on other sites, I invoice monthly.

What counts as my payout?+

Your booking revenue after the platform's commission, excluding cleaning fees. I only earn on what you earn.

What if I want to stop?+

Three months minimum, then monthly. You remove me as co-host and the listing is yours again, untouched.

I'm only on Airbnb. Is that a problem?+

No, most owners are. It usually means there's money on the table. Adding Booking.com and other sites to the same calendar is part of what I do.

Do I need to change anything about my listing?+

No. I work inside your existing listing. If the copy or photos are holding it back, I'll tell you.

Get in touch

Ready to hand it over?

hello@michellenorton.com

Or book a fifteen-minute chat.